System configuration
The order of configuration of the call center system:
- Actions performed by the PBX admin from the ConfigWEB level
- assigning call center agent functions to specific subscribers
- adding the number of waiting calls
- creation of accounts with rights to manage call center (account: Manager)
- assignment of Agents to the Manager: all Agents, sets of Agents and Agents not assigned
- assign queues to the Manager
- giving the Manager optional privileges such as listening, call override or whisper.
- configuration of break codes for SIP, FXS and CTS phones
- button configuration for the CTS subscriber
- Activities performed by the Manager from the CallCenterMAN application level:
- configuration of break codes
- configuration of parameters to call-back
- creation of report templates
- establishing timetables for the distribution of reports
- setting schedules for the distribution of reports