System configuration

The order of configuration of the call center system:

1. Actions performed by the PBX admin from the ConfigWEB level
   • assigning call center agent functions to specific subscribers
   • adding the number of waiting calls
   • creation of accounts with rights to manage call center (account: Manager)
   • assignment of Agents to the Manager: all Agents, sets of Agents and Agents not assigned
   • assign queues to the Manager
   • giving the Manager optional privileges such as listening, call override or whisper.
   • configuration of break codes for SIP, FXS and CTS phones
   • button configuration for the CTS subscriber
2. Activities performed by the Manager from the CallCenterMAN application level:
   • configuration of break codes
   • configuration of parameters to call-back
   • creation of report templates
   • establishing timetables for the distribution of reports
   • setting schedules for the distribution of reports